At UK Original, your satisfaction is our top priority. We’re committed to ensuring that every product you receive is 100% original and in perfect condition. However, if something isn’t right, we’re here to help.
✅ Eligible Returns
We accept returns only under the following conditions:
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You received a wrong product.
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You received a damaged or defective item upon delivery.
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The product packaging was tampered with or broken upon arrival.
📌 Returns must be reported within 24 hours of receiving the product.
🚫 Non-Returnable Items
Due to the nature of our products (health, wellness, and personal care), we do not accept returns or exchanges in the following cases:
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Change of mind or dislike of the product after opening.
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Products that have been opened, used, or damaged after delivery.
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Products returned without original packaging and seal.
🔄 How to Request a Return
To initiate a return, please follow these steps:
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📸 Take clear photos of the item (including packaging) showing the issue.
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📨 Send the photos to our WhatsApp: +880 1998-106922 or email: info@ukoriginal.com within 24 hours of delivery.
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📦 Keep the product in its original condition and packaging until we confirm the return.
Our team will review your request and guide you through the next steps if the return is approved.
💰 Refunds
Once we receive and inspect the returned product:
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If approved, a full refund will be issued via the original payment method or mobile banking.
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Refunds are typically processed within 7–10 business days after product inspection.
🚚 Delivery Charges
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If the return is approved due to our fault (wrong or damaged item), we will bear the return delivery cost.
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For any other return requests, delivery charges are non-refundable.
🙏 We’re Here to Help
For any questions or assistance, feel free to contact us:
📞 WhatsApp: +880 1998-106922
✉️ Email: info@ukoriginal.com
UK Original — Because your health deserves only the original.